CANCELLATION FOR UK BUYERS
- You have right to cancel the order within 14 days of receiving the goods.
- The goods should be unused, unworn and in re-sellable condition.
- The goods should have original tags,labels attached and should be in their original packing.
- All non-clothing goods:
- should be tried indoors and should not show any sign of wear.
- scuff protection packing like shrink wrapping should not be removed.
- retain any bubble wraps and use it while returning the goods.
- All clothing goods:
- should be tried indoors and should not show any sign of wear.
- should absolutely be in hygienic condition, any signs of usage or in-hygiene will affect your cancellation request.
- For order cancellation please email info@grizzlybearsports.com or call on 07545602485
- Include Order number.
- We would love to know the reason for cancellation.
- Your cancellation request email will be acknowledge within 24 hours.
- Instructions for returns postage shall be provided in the email and you would have further 14 days to return the goods.
- Please obtain certificate of ‘Proof of Posting’ while posting the goods. This will be your proof in-case of goods going missing in the transit. Please retain this until you receive the refund.
- We will inspect the returned goods and process the refunds within 7 days of receiving the goods. The amount will be refunded to your original payment method within 15 days subject to bank clearing times.
- We are unable to refund any postage charges incurred.
EXCHANGES
- Please send email us on info@grizzlybearsports.com or call us on 07545602485 within 14 days of receiving the goods.
- Include order number
- Reason for exchange
- The policies regarding condition of goods and its original labels,tags and packaging is same as the ones specified in CANCELLATION FOR UK BUYERS policy above
FAULTY PRODUCTS
- Make no mistake, we are here to provide you quality goods, whether they are from our own brand or the brands we sell.
- Please examine the goods on receiving, if found damaged please do not use the goods and report it immediately as “damaged in postage”
- We will request you to send us photographic evidence to assess the damage. Wear and tear caused by usage and damaged caused by improper usage is not a manufacturing defect.
- Please do not try to repair the goods yourself or alter the goods. Goods found altered for any reason shall not be eligible for repair or replacement.
- Goods with manufacturing defect will be repaired or replaced if reported within 6 months of purchase.
- Our policy does not cover goods beyond 6 months after purchase.
- Contact us by sending email to info@grizzlybearsports.com or calling 07545602485